Biometrics General:

What is biometrics?
Biometrics is an automated methods of identifying and authenticating a  person based on a physiological characteristic. In the case of AxxisBiometrics, a person’s fingerpint is the physiological characteristic that is used as the primary locking mechanism.

Why should I choose biometric fingerprint technology?
Fingerprint technology represents the largest and most proven segment of the Biometrics Industry today. Fingerprints are no longer James Bond technology that only the FBI or CIA use. In many cases it is more cost-effective, convenient, and reliable than traditional locking systems. You can use it for your home and/or your business. And you don’t need an engineering degree to make it work!

How will fingerprint door locks increase my security?
Unlike keys, passwords, security cards, etc., your fingerprint cannot be lost, shared, or duplicated.

What are the limitations of fingerprint door locks?
While fingerprint door locks prevent loss and improve overall security, they are not without quirks or exceptions. Specifically, before purchasing a fingerprint door lock, you should consider the following: number of users, temperature requirements, cleanliness of fingers, FAR and FRR (see product specifications for details). In short, take your time and talk to us. We’ll help you figure out if biometrics is right for your situation.

How can I tell if I need to order a right handed or left handed lock?
It’s as simple as using our “Installation Helper” diagram.

Axxis Biometrics Information:

How can I find a locksmith in my area using your website?
Visit Locksmith-Locator.com and click on your state. All current participating locksmiths in your area will appear. Please revisit this site often, as we are constantly adding and updating our Locksmith network.

Why are Axxis Biometrics’ fingerprint door locks “the best”?
There are several reasons why BioAxxis stands out from the competition.  Most importantly, our door locks fit your standard door. Many of our competitors’ locks require special drilling or even a new door in order to be properly installed.

Secondly, many of the products we offer have been recognized by the Consumer Electronics Show with the Best of Innovations Awards. Additionally they are featured in many major home improvement magazines and on HGTV, DIY, and CNBC television networks.

How are shipping and handling costs calculated?
Shipping charges vary according to product weight, shipping box dimensions, insurance, urgency, and destination. The calculations are done automatically and will show up on your shopping cart BEFORE you order. This ensures that you see the total cost of you order before it is shipped.

What shipping method do you use?
We ship by UPS because of their excellent tracking and insurance software.

When will my lock arrive?
Most orders will be shipped within 24 hours of receipt. Depending on where you live, your order should arrive anywhere from 5-10 days.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. In addition we accept PayPal and Wire Transfer. No terms are extended at this time.

Can I cancel my order?
As long as it has not been shipped. If you wish to cancel after it has been shipped, refer to our Return Policy.

If I’m uncomfortable ordering on the internet, can I call you with my order?
Yes. If you would feel better by calling your order in, feel free. Our telephone number is 1-877-AXXIS 01 (1-877-299-4701). If you leave your e-mail address, we can confirm your order by phone or e-mail, whichever you prefer.

How can you ensure that my credit card information is safe?
Along with quality products and excellent customer service, we pride ourselves on the security of our customers. Check out the security information in the Privacy & Security section of our site. We have a registered secure certificate that guarantees complete confidentiality of your information.

Will you share my information with anyone?
NO WAY. We firmly believe in the privacy of our customers. We will not provide outside parties with any customer information for promotional, commercial, or profitable usage of any kind.

Why do you need that additional 3-digit CVV/ 4-digit CVV code from my credit card?
Here again, it’s for security purposes. We are making sure that you have the credit card on your person before release an order. If, for example, someone got a copy of your credit card statement (which has your credit card number and address on it), they would still be unable to purchase on our site because they don’t have the 3 digit/4 digit code off the card itself.