***Updated Policy - Effective 01/2008***

INTERNATIONAL ORDERS:

Customer agrees to pay all taxes, duties, GST or any other fees imposed by their Country of Residence and agrees to hold Axxis Biometrics harmless for any claims to the contrary.

NON-DEFECTIVE PRODUCT:
Any non-defective products sold by Axxis Biometrics that are still in their undamaged, original product packaging may be returned for replacement or full refund to Axxis within 10 days of purchase. After 10 days and up to 30 days, we will charge a 20% restocking fee for any non-defective returns. After 30 days, product cannot be returned for any reason unless warranty claim applies. Please call 1-877-AXXIS-01 for a Return Goods Authorization (RGA) Number. This number needs to be clearly displayed on the shipping box or the package will be returned to you.

Customer is responsible for all ship-back expenses to Axxis and should insure the shipment for its full replacement value. Once Axxis has received any Returned Goods with the RGA Number clearly displayed on the box and ensures there has been no damage or tampering, we will issue the replacement or refund within 5 business days. If Axxis discovers that a product has been returned for reasons that are untrue or accepted under false pretenses, Axxis will charge customer the full value of any replacement products sent and return the original non-defective product immediately to the customer.

Any products sold by Axxis Biometrics where the original product packaging has been opened and damaged (but the product uninstalled & undamaged) may be returned to Axxis within 10 business days of purchase for a partial refund (20% restocking fee will apply) or replacement if the original product is non-defective. Please call 1-877-AXXIS-01 for a Return Goods Authorization (RGA) Number. This number needs to be clearly displayed on the shipping box or the package will be returned to you. If customer tells Axxis that the original packaging was undisturbed or undamaged to avoid the 20% restocking fee, and, upon examination Axxis discovers that damage had occurred, Axxis reserves the right to charge customer the 20% restocking fee at will.

Special Orders are sold on a NON-RETURN basis. Any non-defective Special Ordered products cannot be returned for any reason.

Any products sold by Axxis Biometrics that have been installed may not be returned for any reason, unless the product is defective.

DEFECTIVE PRODUCT:
Defective product status will be determined by Axxis Biometrics only. If you believe your installed product is defective in any way, please call us at 1-877-AXXIS-01, and we will first attempt to troubleshoot the problems by phone. In most cases, this resolves the issue. We are not trying to be funny or glib, but 99% of calls we get stem from lack of customer familiarity with biometric technology, not the technology itself. It really is extremely reliable.

If the problem cannot be resolved by phone, and the installed product is still in its Warranty Period, we will issue you an RGA Number to return the defective product for a replacement or repair. This number needs to be clearly displayed on the shipping box or the package will be returned to you. Once Axxis has received any Returned Goods with the RGA Number clearly displayed on the box and ensures there has been no damage or tampering, we will issue the replacement or repaired unit within 5 business days.

If Customer cannot wait for their product to be returned and a replacement product to be sent, we will gladly ship a replacement product sooner. Since it is our policy not to retain Customer Credit Card information, we will require a Credit Card number as collateral that the defective product will be returned. If we have not received the Returned Goods within 10 business days of sending the replacement, we will charge the Credit Card for the full replacement value of the product.

If a defective product has been replaced by Axxis Biometrics, and the replacement product fails to perform satisfactorily, customer may request a full refund for in house credit (NOT CASH REFUND) within 10 business days of installing the replacement product. Customer must still receive an RGA Number from Axxis by calling 1-877-AXXIS-01 with the RGA Number clearly displayed on the shipping box. We will issue the refund for in house credit within 5 business days of receiving the product.

In the first 30 days, if a defective product claim is falsified by a customer and the product is indeed non-defective as determined by Axxis, then the rules for non-defective products will apply. See above. If the product is over 30 days old, and the same scenario applies above - falsified claim, rejected warranty claim - customer will be charged full replacement value.

We will not accept any product return for any reason without an Axxis-issued RGA Number.

Any damage caused by users - intentional or accidental - voids the Warranty and any Customer Claim to replacement or refund without paying a full replacement charge.